Client Services

Superior Service is Our Standard

At Santinelli International, we firmly believe in providing our clients with innovative and superior client service. Being unconditionally client-driven is an integral part of every job description for each of our associates. Our clients should accept absolutely nothing less from Santinelli International, as we accept nothing less of ourselves. We personally stand behind our commitment to excellence.

Technical Support

Live chat by SightMaxSantinelli International’s professional and courteous technicians are available for any question or concerns you may have. Our extensive team will take you through the most minor repairs or part replacements. To order top-quality, manufacturer-approved parts and/or consumable items, our Technical Support team can assist you as well. When you put the best machines in your lab, you deserve the best service to back it up. Learn more about our industry-leading Help Desk, Field Service and Repair Center and visit our Online Support section, featuring Frequently Asked Questions enhanced with video responses.

Field Service Engineers

In the event that your equipment requires on-site service, our manufacturer-trained and certified Field Service Engineers are available to meet your service needs. At Santinelli International, we never subcontract repair work to outside individuals or companies. This means you’ll never find a stranger in your lab – only a highly skilled, highly qualified Santinelli equipment expert.

Technical Call Center:

800.644.EDGE (3343) Option 6

Service Hours:

M–F 8:30am – 6:00pm EST

Click here to email our Technical Call Center

Hybrid Protection Plan

Once your manufacturer’s warranty expires, let Santinelli International protect your equipment. We offer varying levels of Hybrid Protection Plans to meet your individual needs. Click here to view our brochure and review the various options available.

Each plan includes one FREE Preventative Maintenance Service consisting of a 56-point inspection, cleaning, calibrations, adjustments, and lubrications to keep your machine running at its optimal level.

Get the peace of mind you need to ensure that your business will run as usual. For more information, call 800.644.3343 ext. 359.

Preventive Maintenance

Our new Preventive Maintenance Program offers proactive service visits twice per year to help you run an even more efficient practice, while maintaining your lens finishing quality. Call 800.644.3343 ext. 359 for more details.

Create an Account

  1. Click here to Create an Account and Enjoy the Benefits of Certifying Your Pre-Owned Santinelli Lens Edger
  2. Click here to Create an Account only