New Video Tech Support on Santinelli International’s Website

Hauppauge, NY – Taking advantage of today’s internet technology, Santinelli International now has technical support videos as part of its website’s Online Support section. The videos were developed as an advanced response to many of the website’s Frequently Asked Questions, which originated from client input.

Supplementing the site’s written FAQ responses, the videos enhance the viewer’s ability to troubleshoot or resolve technical issues by virtually taking them through a given process. The result is on-line, “24/7” assistance to reduce lens edger downtime.

According to Steve Santinelli, Technical Communications Manager, "The videos are the next best thing to having a technician on-site.  In a pre-testing phase, we found that many of our clients greatly benefit from visually seeing the answer to an FAQ ‘in motion’. While written descriptions can be limiting, we’re taking advantage of today’s video technology to augment the support we provide."

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For more information, please contact Barbara S. Wagner at: bwagner@santinelli.com or (800) 644-EDGE, extension 349.

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