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At Santinelli International, we firmly believe in providing our clients
with innovative and superior client service. Being unconditionally
client-driven is an integral part of every job description
for each of our associates. Our clients should accept
absolutely nothing less from Santinelli International,
as we accept nothing less of ourselves.
We personally stand behind our commitment to excellence.
In the unlikely event that our Client Service Department
fails to provide you with the level of support you expect,
we encourage you to contact our VP of Client Service,
Matthew Mc Kenna, directly.
For fast and easy resolutions to common technical issues, please click here to see our new Frequently Asked Questions section!
Technical Support Team
Santinelli International's professional and courteous technicians
are available for any question or concerns you may
have. Our extensive team will even take you through
most minor repairs or part replacements. To order top-quality,
manufacturer-approved parts and/or necessary consumable
items, our Technical Support team can assist you as
well.
Technical Support Service Hours: Monday - Friday,
8:30 am - 6:30 pm (EST)
Technical Support Hotline: (800) 644-3343 - Option
6
VP of Client Service, Matthew G. Mc Kenna: (800)
644-3343 - Extension 313.
Cell Phone: (516) 702-6854
Field Service Engineers:
In the event that your equipment requires on-site service,
our manufacturer-trained and certified Field Service
Engineers are available to meet your service needs.
At Santinelli International, we never subcontract repair
work to outside individuals or companies. This means
you'll never find a stranger in your lab - only a highly
skilled, highly qualified Santinelli equipment expert.
Service Agreements:
Once your manufacturer's warranty expires, let Santinelli International protect your equipment. We offer multi-level Service Agreements to meet your individual needs. Extended Service Agreements give you peace of mind for ensuring that your business will run as usual. For more information, please contact Chris Sharkey at (800) 644-3343 - Extension 357.
Preventive Maintenance:
Our new Preventive Maintenance Program offers proactive service visits twice per year to help you run an even more efficient practice, while maintaining your lens finishing quality. The most cost-effective way to protect your lens edger investment! Call (800) 644-3343 ext. 313 for more details.
Please send us your comments or questions- We're listening!
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