Client SupportAt Santinelli International, we firmly believe in providing our clients
with innovative and superior client service. Being unconditionally
client-driven is an integral part of every job description
for each of our associates. Our clients should accept
absolutely nothing less from Santinelli International,
as we accept nothing less of ourselves.
We personally stand behind our commitment to excellence.
In the unlikely event that our Client Service Department
fails to provide you with the level of support you expect,
we encourage you to contact our Director of Client Service,
Matthew Mc Kenna, directly.
Technical Support Team
Santinelli International's professional and courteous technicians
are available for any question or concerns you may
have. Our extensive team will even take you through
most minor repairs or part replacements. To order top-quality,
manufacturer-approved parts and/or necessary consumable
items, our Technical Support team can assist you as
well.
Technical Support Service Hours: Monday - Friday,
8:30 am - 7:00 pm (EST)
Technical Support Hotline: (800) 644-3343 - Option
6
Director of Client Service, Matthew G. Mc Kenna: (800)
644-3343 - Extension 313.
Cell Phone: (516) 702-6854
Field Service Engineers:
In the event that your equipment requires on-site service,
our manufacturer-trained and certified Field Service
Engineers are available to meet your service needs.
At Santinelli International, we never subcntract repair
work to outsied individuals or companies. This means
you'll never find a stranger in your lab - only a highly
skilled, highly qualified Santinelli equipment expert.
Service Agreements:
Once your manufacturer's warraty expires, let Santinelli
International protect your equipment. We offer multi-level
Service Agreements to meet your individual needs. Extended
Service Agreements give you peace of mind for ensuring
that your business will run as usual. For more information,
please contact Connie Rohan at (800) 644-3343 - Extension
360
