We’re customers too. And we’ve learned from some of the companies we admire for their quality and service. We try to emulate that experience and provide what we call The Santinelli Experience™ for each of our clients.
It starts when you first call us with questions, for information, or for help. When you look to purchase equipment from us, we take a consultative approach, making sure you select the right model for your business needs. We look at your space, make suggestions and give advice. We get to know you and your staff.
Our highly-knowledgeable salesmen install and calibrate your edger to your specifications. We then train your staff so they have a complete understanding of the machine and, finally, we run some of your jobs together. Our goal is to ensure that everyone is comfortable with the new edger, making the most of this investment.
Typically, we schedule a follow-up visit to review operations, answer questions, and then take you through more advanced training once you’ve gotten the basics.
Throughout the life of your edger, we’re here for you with extended Call Center hours and a team of factory-trained field technicians, should any issues arise. We keep in touch with our clients frequently with newsletters and satisfaction surveys.
We strongly believe in making your Santinelli Experience™ as satisfying and profitable as possible.